Terms of contract – JAM Hostel Barcelona

The eco JAM Hostel Barcelona is committed to providing you with an easy and comfortable stay. Book with us!

 * Please note:

  • Reception open 24/7. Please inform us in advance of your approximate arrival time.
  • The maximum stay is 14 nights.
  • Check-in from 14h (2pm) (you can come before and leave your luggage!)
  • Check-out by: 11am (free luggage storage during the departure day until 9pm)
  • Credit cards accepted (visa / mastercard / maestro).
  • City tax not included (€ 0.72 per person / night).
  • € 5 deposit for each key.
  • Groups accepted, click here to check the conditions.
  • People under 18 years olds are allowed to stay in the hostel only if they are with an adult and in a private room (never a shared room).

* Booking Policy:

Jam Hostel Barcelona will charge the first night of the reservation in the credit card provided. The reservation will be confirmed after the amount is succesfully charged to the credit card. The balance will be paid at the check-in day.

Jam Hotel will charge the total amount of the reservation on the credit card provided. The reservation will be confirmed at the moment when the corresponding amount has been successfully charged to the card. The tourist tax will be paid the day of entry into the hostel.

* Cancellation policy:

You can cancel your reservation free of charge up to 1 day prior to the scheduled arrival date, only via email. Failure to cancel within the time limit or in case of No-Show, the hostel will charge a second night.

You cannot cancel the reservation or make changes.

* Lost & Found Policy:

Any objects forgotten by a customer in the JAM Hostel Barcelona and found by the hostel staff will be kept for retrieval from our lost and found for 30 days.