Terms of contract – JAM Hostel Barcelona

The eco JAM Hostel Barcelona is committed to providing you with an easy and comfortable stay. Book with us!

 * Please note:

  • Reception open 24/7. Please inform us in advance of your approximate arrival time.
  • Check-in from 14h (2pm) (you can come before and leave your luggage!)
  • Check-out by: 11am (free luggage storage during the departure day)
  • Credit cards accepted.
  • City tax not included (€ 0.72 per person / night).
  • € 5 deposit for each key.
  • Groups accepted.
  • People under 18 years olds are allowed to stay in the hostel only if they are with an adult and in a private room (never a shared room).

* Booking Policy:

JAM Hostel Barcelona will charge the first night of the reservation to the credit card provided. Upon approval of this transaction, the reservation will be confirmed.. The remaining balance is to be paid on the date of entry into the hostel.

* Cancellation policy:

You may cancel your reservation up until 24 hours prior to your scheduled arrival free of charge, only via email. If you cancel less than 24 hours before your arrival, the hostel will retain the charge for the first night of the reservation. In case of No-Show the hostel will charge a second night.

* Lost & Found Policy:

Any objects forgotten by a customer in the JAM Hostel Barcelona and found by the hostel staff will be kept for retrieval from our lost and found for 30 days.